Touched by Kindness, Feels Like Home
Every person deserves a place where they feel safe, supported, and truly at home. As a Melbourne-based NDIS provider, we offer home modifications, Supported Independent Living (SIL), Short-Term Accommodation (STA), transport, and disability support services tailored to each person's unique needs, goals, and lifestyle.
Practical, kind support built around you.
At Soulmate Home Care, we are more than a service provider, we are a family business built on the values of compassion, respect, and genuine care for others.We believe there is a meaningful difference between simply doing a job and supporting people with passion, purpose, and heart. Caring for others is not just what we do; it is who we are. Our focus is on helping people live life with greater independence, confidence, and connection. Whether it’s achieving personal goals, staying involved in the community, or building everyday life skills, we are here to support each person’s unique journey.
At Soulmate Home Care, every support plan is centred around the individual, not the paperwork. We take the time to listen, understand, and build meaningful relationships, ensuring every person feels valued, respected, and empowered to make their own choices.Our commitment is to provide reliable, personalised support with warmth, dignity, and empathy. We treat every person as we would a member of our own family, offering encouragement, understanding, and care every step of the way.Because at Soulmate Home Care, caring comes from the heart.
Services tailored to everyday life.
Our NDIS services support everyday living through personalized care, transport, community participation, life skills, and practical assistance tailored to individual needs and goals.
Home Modification
We understand how challenging everyday life can be when your home isn't designed around your needs. Our home modifications help create safer, more accessible spaces that make daily living easier.
- General home repairs and maintenance
- Grab rails and handrail installation
- Bathroom safety modifications and shower rails
- Wheelchair ramps and threshold access solutions
- Non-slip flooring and anti-slip treatments
- Accessibility upgrades and carpentry modifications
- Plumbing modifications, taps, mixers, toilets and bidets
- Tiling repairs, floor levelling and waterproofing
- Electrical modifications, power points, sensor lighting and safety upgrades
SIL — Supported Independent Living
Having the right support can make everyday life easier, more comfortable, and less stressful. We're here to help participants build confidence, maintain their routines, and live as independently as possible in a place they call home.
- Personal care and daily living support
- Meal preparation and healthy living assistance
- Medication prompts and routine support
- Community participation and social engagement
- Household tasks and home assistance
- Overnight and ongoing support
- Independent living and life skills development
- Support tailored to individual goals and routines
STA — Short Term Accommodation
Whether it's for a short break, respite, or extra support when it's needed most, our NDIS Short-Term Accommodation (STA) offers a safe, welcoming place to stay and feel at home.
- Comfortable overnight and respite stays
- Personalised daily support and care
- Nutritious meals and household assistance
- Social activities and community participation
- Community access and local experiences
- Safe transport to appointments and outings
- Flexible support tailored to your goals and need
Household Tasks
We understand that keeping up with household tasks isn't always easy. Our NDIS household support services help maintain a clean, safe, and comfortable home, so participants can focus on the things that matter most
- General home cleaning and domestic assistance
- Window cleaning and home upkeep
- Laundry, linen changes, and household chores
- Gardening and outdoor maintenance
- Pressure washing and exterior cleaning
- Minor home repairs and maintenance
- Home organisation and decluttering support
Transport & Vehicle Support
Letting where you need to be and keeping your vehicle running safely can make a big difference to everyday life. Our transport and vehicle support services help participants stay connected, independent,
- Transport Services
- Medical Appointments
- Allied Health
- Community Participation
- Social Outings
- Mobile Mechanic
- Vehicle Servicing
- Brake Repairs
- Roadside Assistance
Allied Health, Life Skills & Daily Living
Supporting independence, life skills, wellbeing, and community participation through personalized allied health and daily living support.
- Daily living and independent living support
- Life skills development and budgeting assistance
- Cooking, meal preparation, and shopping support
- Travel training and community participation
- Communication and social skills development
- Technology and digital skills support
- Occupational Therapy (OT) support
- Physiotherapy and Exercise Physiology
- Speech Pathology and Psychology support
- Dietitian, Podiatry, and Social Work support
Let's start with a kind conversation.
Tell us a little about what you need. We'll listen first, suggest options, and help you take the next small step, with no pressure and no jargon.
We Believe in Meaningful Connections, Lasting Friendships & New Experiences
Feeling connected, included, and part of a community can make a real difference to everyday life. We love creating opportunities for participants to build friendships, enjoy new experiences, and spend time doing the things that bring them joy.
Cognitive & recreational activities
Puzzles, games, music, art, and interactive activities that encourage creativity, learning, friendship, and enjoyable shared experiences.
Transport
Safe and reliable transport for medical appointments, shopping, community activities, and everyday travel.
Community participation & social engagement
Group outings, recreational programs, and local events that encourage social interaction, personal growth, new interests, and memorable shared experiences.
Making Homes Safer, One Project at a Time
Accessibility upgrades and home modifications completed for participants across Melbourne
Stainless Steel Safety Handrail Installation
Timber Safety Handrail Installation
Timber Wheelchair Access Ramp
Bathroom Accessibility & Safety Rail Installation
A comfortable home, ready when you are.
Well-maintained, fully-furnished rental in a convenient Melbourne location — suitable for individuals, couples, or support-based living arrangements. Close to transport, shops, and essential services.
Care that puts people first
Four simple promises that shape every interaction, visit and support plan we deliver.
Responsive
Quick communication and practical scheduling, we answer when you call.
Flexible
Multiple service types under one trusted provider, simplifying your plan.
Convenient
Home-based support and mobile call-outs across the metro area.
People-Focused
Clear, respectful, straightforward service, dignity in every detail.
Getting started is simple.
Four straightforward steps from first call to support in place — no jargon, no surprises.
Contact Us
Send us your job details, support request, or property enquiry.
Get a free Quote
We review the request and provide a simple quote or next-step advice.
Book the Service
Choose a suitable time for the service, visit, or transport booking.
Job Completed
We carry out the work or support service and keep communication clear.
What our community says.
A few words from participants, families, and support coordinators who've trusted us with their care.
The Soulmate team has been incredibly kind and reliable. They show up on time, listen properly, and treat my brother with real respect. It's the first time we've felt genuinely supported.
Communication is clear, scheduling is easy, and the transport team is always patient and friendly. Getting to appointments has gone from stressful to straightforward.
As a support coordinator, I really appreciate working with providers who are responsive and flexible. Soulmate Home Care has been a fantastic addition to my participants' plans.
Answers, before you ask.
Can't find what you're looking for? Reach out — we're happy to chat about your situation and how we can help.
Do you offer free quotes?
What areas do you service?
Are you insured and registered?
Can you help with urgent jobs?
How do I use my NDIS plan with you?
Servicing Melbourne & surrounds.
We provide support across the Greater Melbourne metro area, with mobile call-outs available throughout. Don't see your suburb? Get in touch, we may still be able to help.
Inner Melbourne
- Melbourne
- South Yarra
- Richmond
- St Kilda
- North Melbourne
- Footscray
- Essendon
- Hawthorn
North & West
- Preston
- Coburg
- Epping
- Craigieburn
- Sunshine
- Werribee
- Melton
- Sunbury
East & South
- Box Hill
- Doncaster
- Ringwood
- Glen Waverley
- Dandenong
- Berwick
- Frankston
- Cranbourne
Let's talk.
Whether you're a participant, family member or support coordinator, we'd love to hear from you.